⚖️ Terms & Conditions | Winter Wood Supply
Last Updated: October 2025
Welcome to Winter Wood Supply. By using our website and purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully before placing an order.
1. General Information
This website is operated by Winter Wood Supply, a UK-based timber and firewood supplier delivering worldwide. Throughout these Terms, the terms “we”, “us”, and “our” refer to Winter Wood Supply.
2. Products & Descriptions
We strive to ensure all product descriptions, images, and pricing are accurate. However, minor variations in color, size, or packaging may occur due to the natural characteristics of wood and seasonal availability.
3. Orders & Payments
- All orders are subject to acceptance and product availability.
- Payments must be completed through our secure online system.
- Once payment is received, an order confirmation will be sent to your registered email.
We reserve the right to cancel or refuse any order at our discretion (e.g., suspected fraud or supply issues).
4. Delivery
We offer UK and worldwide delivery, as well as local pickup options.
Delivery times may vary depending on location and product type.
Customers are responsible for providing accurate delivery details to avoid delays or failed deliveries.
5. Returns & Refunds
We aim for complete satisfaction with every purchase.
If you are not happy with your order, please contact us within 14 days of delivery.
Refunds or replacements will be processed in accordance with our Refund Policy, which outlines eligible conditions such as damaged or incorrect products.
6. Wholesale & Bulk Orders
Wholesale pricing and supply terms are available upon request.
All wholesale orders are subject to separate agreements and minimum quantity requirements.
7. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Winter Wood Supply and protected by copyright laws. You may not reproduce, distribute, or use any content without our written permission.
8. Limitation of Liability
Winter Wood Supply is not liable for:
- Delays caused by events beyond our control (e.g., weather, transport issues).
- Misuse or improper storage of products after delivery.
- Indirect or consequential damages resulting from the use of our website or products.
9. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising will be resolved under UK jurisdiction.
10. Contact Information
If you have questions about these Terms or your purchase, please contact us:
📧 Email: contact@winterwoodsupply.com
📍 Address: Manchester, United Kingdom