Refund Policy | Winter Wood Supply

Last Updated: October 2025

At Winter Wood Supply, we stand behind the quality of every log, tree, and timber product we sell. If for any reason you’re not fully satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You may request a refund or replacement if:

• Your order arrives damaged, defective, or incorrect.

• You contact us within 14 days of receiving your order.

• The product is unused, in its original condition, and suitable for resale.

Please note that due to the natural and perishable nature of wood and Christmas trees, slight variations in color, texture, or size are normal and not considered defects.

2. Non-Returnable Items

We cannot accept returns for:

• Used or partially burned firewood logs.

• Custom-cut or bulk wholesale orders.

• Perishable seasonal products (such as live Christmas trees) once delivered, unless damaged in transit.

3. How to Request a Refund

To initiate a return, please contact us at contact@winterwoodsupply.com with:

• Your order number

• Photos of the product (if damaged)

• A brief explanation of the issue

Once your return is approved, we’ll provide instructions for returning or disposing of the product safely.

4. Refund Process

Approved refunds will be processed to your original payment method within 5–10 business days.
Replacement items may be shipped instead of refunds at your request.

5. Shipping Costs

Return shipping costs are the responsibility of the buyer unless the product arrived damaged or incorrect.

6. Need Help?

If you have any questions about our refund process, please contact our support team:
Email: contact@winterwoodsupply.com