Shipping Policy | Winter Wood Supply

Last Updated: October 2025

At Winter Wood Supply, we offer reliable and eco-conscious delivery services across the UK and worldwide. Whether you’re ordering a single bundle of firewood or a wholesale timber shipment, our logistics team ensures fast and safe delivery every time.

1. Delivery Areas

• UK Delivery: Available nationwide, including remote regions.

• International Shipping: We deliver to most countries worldwide. Shipping times and costs vary by destination.

2. Delivery Times

• Standard UK Orders: 2–5 business days.

• Bulk & Wholesale Orders: 5–10 business days.

• International Orders: 7–14 business days, depending on customs and logistics.

We’ll send tracking details once your order has been dispatched.

3. Pickup Option

Customers may collect orders directly from our depot by appointment.
Please contact us at contact@winterwoodsupply.com to schedule your pickup.

4. Delivery Charges

Shipping costs are calculated based on weight, volume, and destination.
All charges will appear during checkout before payment is completed.

5. Damaged or Missing Orders

If your order arrives damaged, incomplete, or missing, please contact us within 48 hours of delivery.
We’ll investigate promptly and issue a replacement or refund as appropriate.

6. Sustainable Packaging

We are committed to eco-friendly packaging. All our shipping materials are biodegradable or recyclable, helping us reduce environmental waste.