Last Updated: October 2025
At Winter Wood Supply, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, delivery address, and payment details when you place an order or contact us.
- Technical Data: IP address, browser type, operating system, and website usage information through cookies and analytics tools.
- Order & Account Details: Purchase history, preferences, and communication records to ensure a smooth shopping experience.
2. How We Use Your Information
Your data helps us:
- Process and deliver your orders efficiently.
- Provide customer support and respond to inquiries.
- Send order confirmations, invoices, and shipping updates.
- Improve our website, products, and customer experience.
- Share special offers, promotions, and seasonal updates (if you opt-in).
3. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity: To fulfill and deliver your purchases.
- Consent: When you subscribe to our newsletter or marketing updates.
- Legitimate interest: To improve our services and ensure security.
4. Data Protection & Security
We implement robust technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. Payment data is encrypted and processed securely through trusted third-party gateways.
5. Sharing Your Information
We do not sell or trade your personal information.
We may share limited data with trusted partners such as payment processors, delivery couriers, and IT service providers — solely for the purpose of completing your transactions and maintaining our services.
6. Your Data Rights (Under GDPR)
As a UK and EU customer, you have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Request a copy of your stored data.
- File a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused.
To exercise any of these rights, please email us at contact@winterwoodsupply.com.
7. Cookies
Our website uses cookies to improve functionality and personalize your experience. You can adjust your browser settings to disable cookies at any time.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: contact@winterwoodsupply.com
đź“Ť Address: Manchester, United Kingdom